Shipping policy

Last updated: 25 September 2026

Electrofix offers free delivery on all orders to addresses in the United Kingdom, with an estimated total delivery time of 4–7 business days. This policy explains how we process, dispatch and deliver orders placed through our online store.

Delivery area

We deliver to addresses within the United Kingdom only. We do not currently ship to addresses outside the United Kingdom.

Shipping cost

Standard delivery is free on all orders to UK addresses. There is no minimum order value, and no additional delivery charges are added at checkout.

Delivery times

Business days are Monday to Friday, excluding UK bank holidays. Orders placed on a weekend or bank holiday are processed on the next business day. Delivery times are estimates and begin from the date your order is placed.

Delivery carrier

We ship all orders to UK addresses with Royal Mail, using a tracked service. Your tracking number will be included in your shipping confirmation email, and you can follow your parcel at royalmail.com/track-your-item. If Royal Mail cannot deliver your parcel, they will leave a card or send you a notification explaining how to arrange redelivery or collect it.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. If you have not received this email, please check your spam or junk folder, or contact us and we will send it to you again.

Local pickup

Free local pickup is available from our shop at 157 St Sepulchre Gate W, Doncaster DN1 3AW, United Kingdom. To use this option, select Local Pickup at checkout.

We will email you when your order is ready for collection. Please wait for this email before visiting the shop, and have your order number ready when you collect.

Incorrect shipping addresses

Please carefully review your shipping address before completing your order. If you notice an error in your shipping address, please contact us as soon as possible. We can update the address if your order has not yet been dispatched. Once an order has been dispatched, we may not be able to change the delivery address.

Shipping delays

Carrier delays, severe weather, natural disasters and other events outside our reasonable control may affect delivery times. If your order is delayed, we will do our best to keep you informed.

Damaged, lost or missing packages

If your order arrives damaged, is missing items, or has not arrived within the expected delivery timeframe, please contact us as soon as possible so we can investigate the shipment and assist with a replacement, reshipment or refund where appropriate. This does not affect your statutory rights.

Contact us

For any questions about shipping or delivery, please contact us:

• Email: support@electrofixdoncaster.co.uk
• Phone: +44 1302 341177
• Address: 157 St Sepulchre Gate W, Doncaster DN1 3AW, United Kingdom