Refund & Return policy

Items purchased from Electrofix can be returned within 30 days of delivery or collection, with no restocking fee. This policy applies to physical products purchased through our online store. It does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Order cancellations

You may cancel your order at any time before it has been dispatched (for local pickup orders, before you collect it). To cancel, please contact us by email or phone with your order number. If your order is cancelled before dispatch, we will issue a full refund to your original payment method.

Once an order has been dispatched, it can no longer be cancelled. You can still return the item under our 30-day return policy below.

30-day return policy

Items purchased from Electrofix may be returned within 30 days of delivery, provided that the item:

• is unused and in its original condition;
• is returned with its original packaging and manual, where applicable;
• includes all original tags, accessories and components, where applicable.

The return period begins on the date the order is delivered. For local pickup orders, the return period begins on the date you collect your order.

Spare parts that have been fitted or installed are considered used and are not eligible for a change-of-mind return. This does not affect your rights if a part is faulty.

Change-of-mind returns

If you change your mind about an item and the item is otherwise eligible for return, you may return it within 30 days of delivery or pickup, subject to the conditions in this policy.

For change-of-mind returns:

• The customer is responsible for the cost of return shipping.
• The product must be unused and in its original condition.
• Original packaging, tags, accessories and components must be included where applicable.
• We recommend using a reliable and trackable shipping service.
• Customers should keep the return tracking number or proof of postage until the return has been confirmed as received.

Faulty, damaged or incorrect items

If an item you receive is faulty, damaged or not what you ordered, please contact us as soon as possible. We will cover the cost of returning the item and will offer a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015. The unused-condition requirement does not apply to items that are faulty.

How to start a return

Please contact us before sending any item back, so that we can confirm whether the item is eligible for return and provide the appropriate return instructions. When you contact us, please include your order number, the item you wish to return and the reason for the return.

• Email: support@electrofixdoncaster.co.uk
• Phone: +44 1302 341177

Please do not send a return to an address other than the one provided by our customer service team. Returns sent without prior contact may experience delays in processing.

Return inspection

Once a returned item is received at our facility, it will normally be inspected within 3–5 business days. We will determine whether the returned item meets the requirements of this policy before approving the applicable refund or exchange.

Refunds

If your return is approved for a refund, we will issue the refund to your original payment method on the same business day that the return passes inspection, Monday to Friday.

After we issue the refund, please allow an additional 3–5 business days for your bank or card provider to process and post the refund to your account.

No restocking fee will be deducted from an approved refund. Because standard delivery is free, there are no original delivery charges to refund. Return shipping costs for change-of-mind returns are not refunded.

Exchanges

If you would prefer an exchange instead of a refund, please let us know when you contact us. We will confirm whether an exchange is possible, subject to stock availability.

Contact us

For any questions about returns, refunds or cancellations, please contact us at support@electrofixdoncaster.co.uk or +44 1302 341177. Our address is 157 St Sepulchre Gate W, Doncaster DN1 3AW, United Kingdom.