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Orders and payment
We accept Visa, Mastercard and American Express credit and debit cards, Apple Pay, Google Pay and Link. All payments are processed securely through Stripe in pounds sterling (GBP). The options shown at checkout may depend on your device, browser and order value.
Yes. All payments are processed through Stripe, which is certified to PCI DSS Level 1. We do not see or store your full card details, and our checkout is protected by SSL encryption.
Yes. All prices include any applicable VAT, and delivery within the UK is free. The total shown at checkout is the full amount of your order.
Yes. You will receive an order confirmation email once your payment has been authorised. If you cannot find it, please check your spam or junk folder.
Delivery and collection
Delivery is free on all orders to UK addresses. There is no minimum order value.
Orders are processed within 1–2 business days and delivered within 3–5 business days after dispatch, so the estimated total delivery time is 4–7 business days. Business days are Monday to Friday, excluding UK bank holidays.
No. We currently deliver to addresses within the United Kingdom only.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Yes. Free local pickup is available from our shop at 157 St Sepulchre Gate W, Doncaster DN1 3AW. Select Local Pickup at checkout and wait for our email confirming that your order is ready before visiting.
Please contact us as soon as possible. We will investigate the shipment and arrange a replacement, reshipment or refund where appropriate.
Returns and refunds
You can return eligible items within 30 days of delivery or collection. Items must be unused, in their original condition, and returned with their original packaging, manual, tags, accessories and components where applicable.
For change-of-mind returns, the customer pays for return shipping. If an item is faulty, damaged or not what you ordered, we will cover the cost of the return.
Please contact us before sending anything back. We will confirm whether your item is eligible and send you the return instructions and address.
We normally inspect returned items within 3–5 business days of receiving them. If your return is approved, we issue the refund to your original payment method on the same business day, Monday to Saturday. Please allow a further 3–5 business days for your bank or card provider to post it to your account.
Spare parts that have been fitted or installed are considered used and cannot be returned for a change of mind. If a part is faulty, please contact us and we will help in line with your statutory rights.