Terms and Conditions

These Terms of Service apply to all purchases made through the Electrofix online store and to your use of our website. By placing an order, you agree to these terms. Please read them carefully.

1. About us

This website is operated by Electrofix (“we”, “us”, “our”), a domestic appliance sales, spares and repairs business based at 157 St Sepulchre Gate W, Doncaster DN1 3AW, United Kingdom. You can contact us by email at support@electrofixdoncaster.co.uk or by phone on +44 1302 341177.

2. Using our website

You must be at least 18 years old to place an order. You agree to provide accurate and complete information when placing an order, and to keep your account details secure if you create an account.

3. Products

We aim to describe and display our products as accurately as possible. Product images are for illustration, and the actual colour or appearance may vary slightly depending on your screen. All products are subject to availability. If an item you ordered becomes unavailable, we will contact you and issue a full refund for that item.

Our products are sold for domestic and private use.

4. Prices

All prices are shown in pounds sterling (GBP) and include any applicable VAT. Delivery within the United Kingdom is free.

If we discover a pricing error on an order, we will contact you before dispatch. You can choose to continue at the correct price or cancel your order for a full refund.

5. Orders and acceptance

After you place an order, you will receive an order confirmation email. This confirms that we have received your order. The contract between you and us is formed when we dispatch your order or, for local pickup, when we confirm that it is ready for collection.

We may refuse or cancel an order if a product is unavailable, if there is a pricing error, or if we suspect fraud. In each case, we will refund any payment in full to your original payment method.

6. Payment

Payments are processed securely by Stripe in GBP and are taken in full when you place your order. Please see our Payment Policy for full details.

7. Delivery and local pickup

We deliver to addresses within the United Kingdom only. Delivery is free, with a handling time of 1–2 business days and a transit time of 3–5 business days. Free local pickup is available from our shop in Doncaster. Please see our Shipping Policy for full details.

8. Cancellations, returns and refunds

You may cancel your order before it has been dispatched. After dispatch, eligible items may be returned within 30 days of delivery or collection. Approved refunds are issued to your original payment method, with no restocking fee. Please see our Returns & Refunds Policy for full details.

9. Your statutory rights

Nothing in these terms affects your statutory rights as a consumer. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receiving your goods. Our 30-day return policy is in addition to these rights.

10. Manufacturer warranties

Where a product comes with a manufacturer’s warranty, details will be provided on the product page or with the product. Any manufacturer’s warranty is in addition to your statutory rights.

11. Installation and safety

Installation is not included with online orders unless stated on the product page or agreed with us in writing. Please follow the manufacturer’s installation and safety instructions for all appliances. By law, gas appliances must be installed and connected by a Gas Safe registered engineer.

12. Repair services

Any repair work will be quoted and confirmed with you before it begins. We will carry out repair services with reasonable care and skill, as required by the Consumer Rights Act 2015. If you book a service online or by phone, you may cancel within 14 days of booking. If you ask us to start work within that period, you may have to pay for any work already carried out. The 30-day return policy applies to physical products only and does not apply to repair services.

13. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Because our products are sold for domestic and private use, we are not liable for any loss of profit, loss of business or business interruption.

14. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier delays, severe weather or natural disasters. If such an event affects your order, we will contact you as soon as possible.

15. Intellectual property

All content on this website, including text, images, logos and design, belongs to Electrofix or its licensors. You may not copy, reproduce or use this content without our written permission.

16. Privacy

We handle your personal information in line with our Privacy Policy and UK data protection law.

17. Complaints

If you have a complaint, please contact us at support@electrofixdoncaster.co.uk or +44 1302 341177. We will do our best to resolve it as quickly as possible.

18. Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring legal proceedings in the courts of your home nation.

19. Changes to these terms

We may update these Terms of Service from time to time. The version in force at the time you place your order will apply to that order.