Privacy Policy

Last updated: 25 September 2026

Electrofix collects only the personal information needed to process your orders and run our online store, and we never sell your personal data. This policy explains what we collect, why, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Electrofix is the data controller for the personal information collected through our online store.

• Address: 157 St Sepulchre Gate W, Doncaster DN1 3AW, United Kingdom
• Email: support@electrofixdoncaster.co.uk
• Phone: +44 1302 341177

Information we collect

Information you give us:

• your name, billing address and delivery address;
• your email address and phone number;
• order details, including the products you purchase;
• messages you send us, such as return requests or customer service enquiries;
• account details, if you create an account on our website.

Information collected automatically:

• your IP address, browser type and device information;
• pages you visit on our website and how you use them;
• information collected through cookies (see Cookies below).

Payment information: card payments are processed by Stripe. We do not see or store your full card number. Stripe processes your payment details in line with its own privacy policy.

How we use your information and our lawful basis

Who we share your information with

We share personal information only where necessary, with:

• Stripe, to process payments and prevent fraud;
• Royal Mail Group Limited, our delivery carrier, to deliver your order and send you tracking updates. We share your name and delivery address and, where needed for delivery updates, your email address and phone number. Royal Mail handles this information in line with its own privacy notice (royalmail.com/privacy-notice);
• our website hosting, IT and email service providers;
• professional advisers, such as accountants, where required;
• law enforcement or regulatory authorities, where required by law.

We do not sell, rent or trade your personal information.

International transfers

Some of our service providers, such as Stripe, may process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

How long we keep your information

• Order and transaction records: 6 years, as required for UK tax and accounting purposes.
• Customer account information: until you ask us to delete your account.
• Marketing preferences: until you unsubscribe or withdraw your consent.
• Customer service messages: for as long as needed to resolve your enquiry and handle any follow-up.

Cookies

Our website uses cookies. Essential cookies are needed for the website to work, for example to keep items in your basket and to complete checkout securely. Stripe also uses cookies to process payments and prevent fraud.

We only use non-essential cookies, such as analytics cookies, with your consent. You can manage your cookie preferences through our cookie banner or your browser settings.

How we protect your information

We use appropriate technical and organisational measures to protect your personal information, including SSL encryption on our website and secure payment processing through Stripe.

Your rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to how we use your information;
• receive your information in a portable format;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please email support@electrofixdoncaster.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Children’s privacy

Our website is not intended for children, and we do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.